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AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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However, you can open Service Requests now by accessing the “Service Requests” tab.

SoftConsole supports the following features: To validate this, use the https: The more exact the phrases are softxonsole the actual title or string of text in a document, the better the results. Latest Release Notes There are no results available right now. SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.

Community Support Forum DevConnect. Enclose exact words or phrases in double quotes. As the communication is done over port 80 or same port used for HTTPthere are no issues with firewall traversal.

You will receive a confirmation email upon approval.

Avaya IP Office SoftConsole

It also provides login options for back-up operator PCs. Your support registration has been received and is in the approval process. It can be purchased with sftconsole Receptionist user license.

You are now leaving Avaya Support and entering the Avaya Learning website. Avaya recommends using phones that support Auto Answer.

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To’s associated to their login. Technical Solutions There softconsooe no results available right now.


In a hosted environment, WebSocket communication provides security. Serial Number can not be same. If you do not have access to a Sold To, contact your Company Administrator. You’ll also find a troubleshooting area to query avayq these solutions for the product you’ve selected. SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging.

On this page, you will find the top Knowledge Solution Articles authored by Avaya Associates to solve technical issues. To validate your profile, use the https: Sound and media files can be afaya with calls.

Technical Solutions Recommended Solutions There are no results available right aavaya. Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.

Please sign in now or Register using the Register Now! Download Search Describe the download: This functionality is only available to customers and partners who are logged in.

Avaya IP Office SoftConsole | Efficient Communication Solutions, Inc.

Your Company Administrator is reviewing your request in order to approve your login. Videos and Tips on using the Avaya Support Website can be found here. Select Avaya Learning Navigator 3. Please provide additional details. However, you may also access any Avaya Softconsoke page by doing the following: Find the latest product documents, product notices and product manuals for the Product and Release you’ve selected.

IP Office SoftConsole

If this feature is used, the PC requires a sound card and speakers. With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers. This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials. Answering calls Making outgoing calls Supervised and unsupervised transfers Transfer calls to voicemail Hold and park calls Monitoring queues and answering queue calls Using and viewing conference rooms Conferencing held calls Adding users to a conference Adding text to a call Door release Intrude Sending text messages Paging Recording calls Sending email Using dial pad Multiple language support, users can select language Maximum of 4 SoftConole Receptionist Licenses per IPV2.


We are set up for collaborating with you with screen sharing and Web Talk. IP Office SoftConsole users can simultaneously view caller information, directory information for point-and-click routingheld calls and company-wide phone status. Users can use instant messaging features provided by Avaya one-X Portal, if available. Technical Solution Search Enter.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. The WebSocket protocol is bidirectional between the client and the server.

IP Office SoftConsole

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To’s associated to their login. You can also display documents by selecting a specific document type Latest Product Documents There are no results available right now. Tips for Searching Avaya Support A good query consists of three things: Would you like to chat with one of our Support Agents? Yes No Ask Me Later. Search within a Product Document Type Enter.