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About Genesys. Genesys is the world’s leading provider of customer service and contact center software—with more than 4, customers in 80 countries. The Genesys Voice Platform (GVP) provides a standards-based VoiceXML platform that provides enterprises and call centers with the latest support for b. Genesys Voice Platform (GVP) is a standards-based software platform that enables businesses to manage inbound and outbound customer interactions 24×7.

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DID group provisioning succeeds when you remove the conflicting entries in overlapping ranges example: Enable this behavior with the [http]ResponseHeaders configuration parameter. Resource Manager can now be configured to reject a call request if the geo-location of the targeted Logical Resource Group LRG does not match the geo-location attribute of the call request.

You can update the database with different carrier messages at any time, without stopping Media Control Platform. Configure the MCP configuration parameter [fm]. See the Reporting Server 9. A new GVP dashboard.

Voice Platform Solution 8. Advanced media processing capabilities, including conferencing and video. Please contact your customer care representative if gp have any questions. Nuance Speech Server 6. This support includes rolling upgrades and enables simplified per-component upgrades. See the Supplementary Services Gateway 9.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here. In multi-tenant deployments, child tenant users must be given logon access to Genesys Administrator before they can genrsys and download their reporting data. This product includes the 3GPP Supports Red Hat Enterprise Linux 7. Did you like these?


Talker board support is available for Windows platforms only. So GVP can be used to provide augmented routing and agent services in addition to self-service applications, proactive contact solutions and outbound calling media. Additional policy control, including access to codecs, video, and media server resources.

Support for installing and genedys multiple instances of the same component with the Genesys Administrator Installation Wizard.

Documentation/GVP – Genesys Documentation

What’s New in Genesys Voice Platform for 9. Addition of bursting policies and related reporting. Dashboards and other Report Controls. If you do not see the new tenant immediately, log out and log gwnesys in again. Use the configuration option [msml]record.

Genesys Voice Platform (GVP)

The following list describes specific third-party code and geesys for this product: Create a new role, add the new user to the role, and assign permissions by using the information in the Users: Support genssys ‘Active’ and ‘Passive’ resources, allowing additional HA configurations. Neither the name of Google, nor the WebM Project, nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

Versions that GVP is compatible with: Added support for Windows Server R2 bit. Acknowledgments This product includes software that was developed by the University of California, Berkeley, and its contributors.

Support for transferaudio during consultation transfer on GVPi. The legacy codec continues to be available and is set as the default option. Genesys Voice Platform 8.


This product contains cryptographic software written by Tim Hudson tjh cryptsoft. PSTNC is not a 64bit component.

RM supports geo-location based selection of the record IVR profile, configured by the gvp. Click here to view more Genesys videos! Backend filtering no longer removes the call record from a report when you use an IVR profile or Tenant or component in the filter.

The default value for this parameter will genesy set to X-Frame-Options: Genesys Voice Platform is tightly integrated with the Genesys Customer Interaction Management CIM Platform that integrates self-service from multiple self-service channels Web, call, e-mail, fax, and so on and agent-assisted service to improve customer experiences while reducing costs Value proposition IBM and Genesys offer the broadest range of customer interaction capabilities including natural language voice, voice authentication, intelligent routing, packaged integration to customer relationship management CRM and analytics applications.

Third Party Software Genesys follows applicable genseys redistribution policies to the extent that Genesys solutions utilize third-party functionality.

Proactive Contact Solution 8. New in Release 8. Support for Transferred call state has been added. MCP now supports a new codec library for media processing. What’s New Genesys Voice Platform is part of 9.